Moving repeat laundry-chemical orders from phone to portal, with stock from two warehouses and invoices online

Most of Lumenbach’s customers order the same products regularly: detergents, softeners, stain treatments and process chemicals. Almost all of these orders came by phone. Staff typed them into NetSuite, and transcription mistakes, such as the wrong drum size or the wrong delivery site, caused delays and frustrated customers.

With two warehouses, customers also called to ask which site had stock and how soon an order could arrive. Lumenbach wanted a simple ordering tool for its regular customers, not a detailed consumer-style catalogue.

Lumenbach needed a straightforward portal that reads prices, stock and invoices from NetSuite and puts orders straight into fulfilment. Shelfi’s dealer portal with NetSuite integration, saved carts and invoice access covered this without custom development.

• A simple catalogue. Products are shown with the details regular buyers need (pack size, dilution guidance and their own price) and nothing more.
• Stock from both warehouses. Buyers see availability and typical lead time for each warehouse, read from NetSuite.
• Orders go straight to NetSuite. A submitted order becomes a NetSuite sales order and starts picking, invoicing and stock updates with no re-keying.
• Invoices and payments online. Customers can view and download invoices and pay online.
• One-click repeat orders. Saved carts and bulk entry let customers repeat their usual order in seconds. The support team is still available by phone.